This document shall not be archived, it shall exclusively be signed in electronic form, it does not constitute a written contract, it is written in Hungarian language, it does not refer to a code of conduct. In case of questions on the webshop's operation, ordering and delivery processes, we are available at the contacts indicated below.
These General Contract Conditions governs the legal relations established on the service provider's website (http://www.julius-k9.com) and its sub-domains. These General Contracting Conditions are constantly available at: http://www.julius-k9.com/general-contract-conditions and can be downloaded from the link below: http://en.original-k9.de/Julius K9_General_Contract_Conditions.pdf
Via bank transfer: Users shall transfer the price of the ordered products to the bank account number indicated in the order confirmation e-mail within 3 days. After the amount is credited to Service Provider's bank account, Users shall have the right to take over the product(s) in the manner defined by Users.
Payment via PayPal:
The process of payment via PayPal is as follows:
The details of the transaction are indicated on the left of the page, while the right side displays two options:
If they don't have a PayPal registration, then they need to fill out a form, after which they can pay the amount by using a Guest PayPal access, without having to register with PayPal. The form requests the following data (most of the fields are mandatory):
|Card number||Bank card number|
|Payment Types||Payment type|
|Expiration date||Expiration date - he expiration date of the bank card in the order of mm/yy|
|CSC||CSC number the three-digit security code on the back of the card (on the right above the signature field)|
|First name||First name|
|Last name||Last name|
|Address line 1||Address line 1|
|Address line 2 (optional)||Address line 2 (optional)|
|Postal code||Postal code|
|Phone||Phone number - Please indicate a real phone number by which your bank can reach you if necessary. You must enter the country code and the area code|
|E-mail address||The confirmation of the payment will be sent to the e-mail address indicated here|
If you have filled in all the fields, click the "Review and Continue" button at the bottom of the page. Here you can check the entered data, the payable amount and the order once again. If you find that everything is in order, approve the transaction. Within a few moments, you will receive a notice via e-mail about the successful transaction. The Service Provider shall also receive a concurrent notice about the successful payment and starts processing the order.
Service Provider determines the exact delivery cost based on the delivery address and time, and informs Users accordingly, prior to the delivery.
Warranty against defects
In case of a faulty fulfillment by a webshop operator company, Users may enforce their claim for warranty against defects in compliance with the provisions of the Civil Code.
At their own discretion, Users may choose from the following claims for warranty against defects: they may request a repair or replacement, unless the fulfillment of User's chosen claim is impossible or incurs a disproportionately high additional cost for the company compared to another claim. If Users did not or could not request a repair or replacement, then they may demand a proportionate reduction of the price or may repair the fault themselves or have the fault repaired at the company's expense or, as a final measure, they can withdraw from the contract as well. Users may also transfer from the chosen claim for warranty against defects to another one but the costs of such transfer shall be borne by Users, unless such transfer was justified or arose from the company's conduct.
Users shall communicate the fault immediately after its detection but no later than two months after such detection. Let us also point out that claims for warranty against defects may not be enforced after the expiry of the two-year term of limitation.
Users can claim warranty against defects from the company.
Apart from the communication of the fault within six months after the fulfillment of contract, there are no other conditions as long as Users present evidence that the product and/or service was provided by the webshop operator. However, after the expiry of six months after the fulfillment of contract, the burden of proof shall be on Users to provide evidence that the fault detected by Users already existed at the time of fulfillment.
In case of a fault in a tangible object (product), Users may, at their own discretion, claim warranty against defects or product warranty.
As a product warranty claim, Users may only request the repair or replacement of the faulty product.
A product is considered faulty if it fails to meet the quality requirements valid at the time of sales or if it does not possess the features and characteristics indicated in the product description issued by the manufacturer.
Users may enforce their claim for product warranty within two years after the product was marketed by the manufacturer. After the expiry of this deadline, this right shall not be valid any longer.
Product warranty can only be claimed from the manufacturer or distributor of the tangible object. In case of a claim for product warranty, Users shall provide evidence of the product's fault.
The manufacturer (distributor) shall only be exempted from its product warranty obligation if it can provide evidence that:
- it did not manufacture and/or market the product in the context of its business activity, or
- the fault was not detectable at the time of marketing according to the current level of science and technology, or
- the fault of the product arises from the application of a legal regulation or mandatory regulation by the authorities
The manufacturer (distributor) may be exempted if they provide evidence for any of the reasons above.
Let me point out that you may not concurrently enforce a claim for warranty against defects and product warranty for the same fault in parallel. However, if
you successfully enforced your claim for product warranty, you can claim warranty against defects for the replaced product or the repaired part from the manufacturer.
Pursuant to Govt. Decree 151/2003 (November 22) on the mandatory guarantee for certain non-perishable commodities, webshop operator businesses are obliged to provide a guarantee in the case of faulty fulfillment.
The guarantee period is one year. The guarantee period begins as of the date of the commodity being handed over to the consumer or, if the installation is performed by the distributor or its assigned representative, then as of the date of installation.
The business company may not be exempted from its guarantee obligation unless it provides evidence that the cause of the fault emerged after the fulfillment of contract. Let us point out that you may not concurrently enforce a claim for warranty against defects and a claim for guarantee and/or a claim for product warranty and a claim for guarantee for the same fault in parallel. Nevertheless, Users are entitled to the rights arising from the guarantee, independently from the rights described in the chapters on product warranty and warranty against defects.
Hungarian Authority for Consumer Protection
Address: 1088 Budapest, József krt. 6.
Mailing address: 1428 Budapest, PF: 20.
GPS coordinates: X 19,071 Y 47,496
Central phone number: +3614594800
Fax number: +36 1 210 4677
Pest County Government Office
Technical Licensing and Consumer Protection Division
Deputy head of division: Dr. Edit Koller
Address: 1135 Budapest, Lehel utca 43-47.
Mailing address: 1365 Budapest, Pf.: 270.
Phone number: +36 1 236-3937, +36 1 236-3978, Fax: +36 1 236-3956
Customer service (utility fee help desk)
Monday to Thursday 9.00 – 12.00, 12.30 – 16.00
Friday 9.00 – 13.00
You can find the list of the regional branches of the Hungarian Authority for Consumer Protection here:
|Bács-Kiskun County Arbitration Board
Address: 6000 Kecskemét, Árpád krt. 4.
Phone number (76) 501-525, (76) 501-500
Fax number (76) 501-538
Name: Mariann Mátyus
E-mail cím: firstname.lastname@example.org
|Baranya County Arbitration Board
Address: 7625 Pécs, Majorossy Imre u. 36.
Mailing address: 7602 Pécs, Pf. 109.
Phone number (72) 507-154
Fax number (72) 507-152
Name: Dr. József Bodnár
E-mail cím: email@example.com
|Békés County Arbitration Board
Address: 5601 Békéscsaba, Penza ltp. 5.
Phone number (66) 324-976, 446-354, 451-775
Fax number (66) 324-976
Name: Dr. László Bagdi
E-mail cím: firstname.lastname@example.org
|Borsod-Abaúj-Zemplén County Arbitration Board
Address: 3525 Miskolc, Szentpáli u. 1.
Phone number (46) 501-091, 501-870
Fax number (46) 501-099
Name: Dr. Péter Tulipán
E-mail address: email@example.com
|Budapest Arbitration Board
Address: 1016 Budapest, Krisztina krt. 99.
Phone number (1) 488-2131
Fax number (1) 488-2186
Name: Dr. György Baranovszky
E-mail address: firstname.lastname@example.org
|Csongrád County Arbitration Board
Address: 6721 Szeged, Párizsi krt. 8-12.
Phone number (62) 554-250/118 ext.
Fax number (62) 426-149
Name: László Dékány, Zoltán Jerney
E-mail address: email@example.com
|Fejér County Arbitration Board
Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.
Phone number (22) 510-310
Fax number (22) 510-312
Name: László Kirst
E-mail address: firstname.lastname@example.org
|Győr-Moson-Sopron County Arbitration Board
Address: 9021 Győr, Szent István út 10/a.
Phone number (96) 520-202; 520-217
Fax number (96) 520-218
Name: László Horváth
E-mail address: email@example.com
|Hajdú-Bihar County Arbitration Board
Address: 4025 Debrecen, Petőfi tér 10.
Phone number (52) 500-749
Fax number (52) 500-720
Name: Dr. Zsolt Hajnal
E-mail address: firstname.lastname@example.org
|Jász-Nagykun-Szolnok County Arbitration Board
Address: 5000 Szolnok, Verseghy park 8.
Phone number (56) 510-610
Fax number (56) 370-005
Name: Dr. Judit Vígh dr. Lajkóné
E-mail address: email@example.com
|Komárom-Esztergom County Arbitration Board
Address: 2800 Tatabánya, Fő tér 36.
Phone number (34) 513-010
Fax number (34) 316-259
Name: Dr. György Rozsnyói
E-mail address: firstname.lastname@example.org
|Nógrád County Arbitration Board
Address: 3100 Salgótarján, Alkotmány út 9/a
Phone number (32) 520-860
Fax number (32) 520-862
Name: Dr. Erik Pongó
E-mail address: email@example.com
|Pest County Arbitration Board
Address: 1119 Budapest, Etele út 59-61. 2. em. 240.
Phone number (1)-269-0703
Fax number (1)-269-0703
Name: dr. Károly Csanádi
E-mail address: firstname.lastname@example.org
|Somogy County Arbitration Board
Address: 7400 Kaposvár, Anna utca 6.
Phone number (82) 501-000
Fax number (82) 501-046
Name: Dr. Ferenc Novák
E-mail address: email@example.com
|Szabolcs-Szatmár-Bereg County Arbitration Board
Address: 4400 Nyíregyháza, Széchenyi u. 2.
Phone number (42) 311-544, (42) 420-180
Fax number (42) 311-750
Name: dr. Katalin Görömbeiné Balmaz
E-mail address: firstname.lastname@example.org
|Tolna County Arbitration Board
Address: 7100 Szekszárd, Arany J. u. 23-25.
Phone number (74) 411-661
Fax number (74) 411-456
Name: Tibor Mátyás
E-mail address: email@example.com
|Vas County Arbitration Board
Address: 9700 Szombathely, Honvéd tér 2.
Phone number (94) 312-356
Fax number (94) 316-936
Name: Dr. Zoltán Kövesdi
E-mail address: firstname.lastname@example.org
|Veszprém County Arbitration Board
Address: 8200 Veszprém, Budapest u. 3.
Phone number (88) 429-008
Fax number (88) 412-150
Name: Dr. László Óvári
E-mail address: email@example.com
|Zala County Arbitration Board
Address: 8900 Zalaegerszeg, Petőfi utca 24.
Phone number (92) 550-513
Fax number (92) 550-525
Name: dr. Csaba Koczka
E-mail address: firstname.lastname@example.org
Terms and conditions regarding the shipping service: PDF
Szigetszentmiklós, August 02.