The packages are shipped from Europe (Hungary).
For custom patches only up to 50 gramms with 3-21 days delivery time. There is no available tracking number and insurance for this service. It means that in case your order gets lost we are not able to get information of the package. With this method the order will can not be reshipped or refunded.
Are you located in the European Union? With this method your order will be shipped with tracking number and insurance and the package arrives usually within 2-3 days. Available for the following countries: Austria, Belgium, Czech Republic, Netherlands, Luxembourg, Poland, Germany, Slovakia, Slovenia, Cyprus, Denmark, Estonia, Finland, France, Greece, Croatia, Ireland, Latvia, Lithuania, Malta, United Kingdom, Italy, Portugal, Romania, Spain, Sweden, Iceland, Norway, Switzerland
Are you from United Kingdom? This shipping method consists the custom clearance as well. The delivery takes approximately 3-5 business days.
|Priority mail (envelop for a pair of P24S custom patches)||Order weight: 0-50 g|
|world wide 3-21 days delviery time||Fixed cost: €2|
|GLS||Order weight: 0-2 kg|
|to Austria and Germany||Fixed cost: €9|
|trackable, 2 days delivery time|
|GLS-EU||Order weight: 0-2 kg|
|to Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Italy, Luxembourg, Netherlands, Poland, Romania, Slovakia, Slovenia, Sweden, Switzerland||Fixed cost: €17|
|trackable, 2-3 days delivery time|
|GLS-GB||Order weight: 0-2 kg|
|to United Kingdom and Ireland, Monaco, Norway||Fixed cost: €40|
|trackable, 3-5 days delivery time, with custom clearance|
If you receive a package, in which the products are not the ones which were ordered or there are missing or demaged items, we would like to ask you to follow the procedure below:
If you realise, after receiving the package, that the size you ordered is too small/big, or you just do not like to colour or changed your mind, we would like to ask you to contact us and follow the procedure below:
|Name:||K9 GEAR LLC|
|Address:||2310 Szigetszentmiklós, Bajcsy-Zsilinszky u. 43/A|
|V.A.T. number:||25022674-2-13, HU25022674|
|Company registration number:||13-09-171803|
The European Commission created an online dispute resolution website for the following purpose.
"When consumers have a problem with a trader regarding a product or service they bought, they can settle their dispute
out-of-court through an Alternative Dispute Resolution or Online Dispute Resolution (ADR / ODR) procedure.
As such procedures are an alternative to resolving disputes before a court they are called Alternative Dispute Resolution (ADR).
When they are carried out online, they are called Online Dispute Resolution (ODR)."
Use this link to find out more: http://ec.europa.eu/consumers/odr/