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    Shipping & returns

    To see the prices accordingly to your shipping address, please register and fill the shipping data.
     
    Sign up / login here
     

    Please note:

    If your shipping address is in Europe, the system will count automatically the 27% VAT based on the current  tax rules.
    The priceing outside of the European Union is net. For costumsclearance and VAT, the costumer should be charged, according to the country's rules.
     

    Shipping information:

    The packages are shipped from Europe (Hungary).

    Priority mail

    For custom patches only up to 50 gramms with 3-21 days delivery time. There is no available tracking number and insurance for this service. It means that in case your order gets lost we are not able to get information of the package. With this method the order will can not be reshipped or refunded.

    GLS

    Are you located in the European Union? With this method your order will be shipped with tracking number and insurance and the package arrives usually within 2-3 days. Available for the following countries: Austria, Belgium, Czech Republic, Netherlands, Luxembourg, Poland, Germany, Slovakia, Slovenia, Cyprus, Denmark, Estonia, Finland, France, Greece, Croatia, Ireland, Latvia, Lithuania, Malta, United Kingdom, Italy, Portugal, Romania, Spain, Sweden, Iceland, Norway, Switzerland

    GLS-GB

    Are you from United Kingdom? This shipping method consists the custom clearance as well. The delivery takes approximately 3-5 business days.

     

    Trasport fee

    Priority mail (envelop for a pair of P24S custom patches) Order weight: 0-50 g
    world wide 3-21 days delviery time Fixed cost: €2
    no track  
       
    GLS Order weight: 0-2 kg
    to Austria and Germany Fixed cost: €9
    trackable, 2 days delivery time  
       
    GLS-EU Order weight: 0-2 kg
    to Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Italy, Luxembourg, Netherlands, Poland, Romania, Slovakia, Slovenia, Sweden, Switzerland Fixed cost: €17
    trackable, 2-3 days delivery time  
       
    GLS-GB Order weight: 0-2 kg
    to United Kingdom and Ireland, Monaco, Norway Fixed cost: €40
    trackable, 3-5 days delivery time, with custom clearance  

     

    For further information, please contact us: info@k9g.eu

     

     Return:

    If you receive a package, in which the products are not the ones which were ordered or there are missing or demaged items, we would like to ask you to follow the procedure below:

    1.     Contact us via e-mail about the exact nature of concern. -> k9harness@k9g.eu
    2.     Please return us the incorrect product(s) via post.
    3.     Please wait until we have confirmed the receipt of the returned good(s).
    4.     If the problem is caused by us, we will refund you the item’s cost and the shipping cost through PayPal.
    5.     After the confirmation, we will ship you the correct products immediately, without any additional costs or fees.

    If you realise, after receiving the package, that the size you ordered is too small/big, or you just do not like to colour or changed your mind, we would like to ask you to contact us and follow the procedure below:

    1.     Contact us via e-mail about the exact nature of concern. -> k9harness@k9g.eu
    2.     Please return us the product(s) via post paid by you.
    3.     Please send us a picture of the delivery note.
    4.     Please wait until we have confirmed the receipt of the returned good(s) and we will send you the correct item(s)             immediately paid by you or we will transfer you the amount of it back, - €5 as restocking fee.

    Return address:

    Name: K9 GEAR LLC
    CEO: Zoltan Mraz
    Address: 2310 Szigetszentmiklós, Bajcsy-Zsilinszky u. 43/A
    V.A.T. number: 25022674-2-13, HU25022674 
    Company registration number:       13-09-171803
    E-mail: k9harness@k9g.eu

     

     

    The European Commission created an online dispute resolution website for the following purpose.

    "When consumers have a problem with a trader regarding a product or service they bought, they can settle their dispute

    out-of-court through an Alternative Dispute Resolution or Online Dispute Resolution (ADR / ODR) procedure.

    As such procedures are an alternative to resolving disputes before a court they are called Alternative Dispute Resolution (ADR).

    When they are carried out online, they are called Online Dispute Resolution (ODR)."

    Use this link to find out more: http://ec.europa.eu/consumers/odr/